Terms of Sales
Independent artist not subject to VAT
Product prices are indicated in Euros, all taxes included.
The prices applied are those appearing on the site at the time of the order.After this date, they are subject to modification at any time.
Full payment must be made when ordering.n line for a carpet already made.
For any personalized order, a deposit of 30% will be requested when validating the quote by bank transfer and the remaining 70% will be paid before shipping your rug.
Audrey Seven reserves the right to suspend any order management and delivery in the event of non-authorization of payment from officially accredited organizations or in the event of non-payment.
Sending, delivery and reception of package:
Delivery in FranceMetropolitan is free.
The products are delivered to the address indicated by the consumer on the order form. Delivery is deemed to have been made upon delivery of the product by the carrier by post. The customer must verify the completeness and conformity of the information he provides to Audrey Seven. The latter cannot be held responsible for possible entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for reshipping the order will be entirely the responsibility of the customer.
Audrey Seven cannot be held responsibledelivery delays due to errors or disruptions attributable to carriers. The consumer is required to check the condition of the packaging and the goods upon delivery. If you notice a defect at the time of delivery, in the presence of the carrier, it is imperative to note reasoned and detailed reservations on the transport or delivery slip. In the event of a problem, the Customer undertakes to report it to Audrey Seven by email within three working days atfrom receipt of the items.
​
Refund Policy:
In accordance with the legal provisions in force, you have a period of 7 days from receipt of your order (physical objects) to exercise your right of withdrawal from Audrey Seven.
The returned item must be in new condition and in its original packaging. It must not have been used, nor have suffered any damage, however minimal, and be in a perfectly clean state. To be accepted, any return must be reported in advance to Audrey Seven. Any item not meeting these specifications will not be refunded or exchanged.
Return costs are the responsibility of the buyer. In the event of loss or damage to the returned package, Audrey Seven will not be able to reimburse the order and the buyer will have to make a claim directly with their carrier.
Please note, however, that personalized orders are not refunded.
Please contact us via the contact form for any information regarding the return of goods.
No withdrawal or return possible on CAD cardswaters.
Audrey Seven reserves the right to refuse to serve a subsequent order in the event of abnormal or abusive returns from the Customer.
Privacy policy:
The information requested from the Customer when placing the order is necessary for processing it. However, this information is kept strictly confidential by Audrey Seven and is processed in compliance with the Data Protection Act. of January 6, 1978 and that of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. Audrey Seven undertakes not to communicate your personal data to a third party.
Special features of the products:
​
Each product is unique and entirely made by Audrey Seven.
None of the products are machine washable.
For the maintenance of your carpet, you can refer to the “Maintenance” sheet".